What are the responsibilities and job description for the Lead Help Desk Technician position at Insight Global?
Required Skills & Experience
- 5 years in help desk or desk-side support
- 2 years in a lead or supervisory help desk role
- Active or expired CompTIA A Certification
- Experience with Azure AD and Active Directory
- Strong troubleshooting skills for Apple devices (MacBooks, iMacs, iPhones, iPads) in a corporate environment
- Familiarity with Intune and Jamf device management tools
- Knowledge of user authentication systems (MFA, SSO, etc.)
Nice to Have
- Military experience
- Additional certifications: Microsoft, ITIL, Network , Security
Job Overview
Insight Global is hiring a Lead Help Desk Technician for a major data center client in Reno, NV. You’ll provide on-site support for internal users, manage hardware/software installations, and troubleshoot issues. Responsibilities include administering and supporting computers, printers, servers, and related equipment, Ensuring timely issue resolution and minimizing service interruptions, leading help desk operations and monitoring service quality. Ideal candidates have strong technical skills, leadership experience, and excellent communication abilities.
Salary : $65,000 - $75,000