What are the responsibilities and job description for the Junior Technical Support Specialist (On-site) position at Insight Global?
*Must be in the Cleveland Area and willing to go onsite*
Desired Skills and Experience:
- 1 years of experience supporting Windows environments (m365 ideally)
- Experience supporting hardware and software issues (ideally in a school environment)
- Good customer service skills
Pluses:
- Experience supporting Chromebooks
- Experience supporting Apple products (MacBook, iPhone, iPad)
- Associates Degree in Computer Science or related field
Day-to-day:
Insight Global is seeking a Field Support Technician for one of our clients in the education management space. This role will be onsite in Cleveland, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This is a field technician role where travel is required 100% of the time 30-60 miles in and around the Cleveland area and about 15% of that travel will be project based outside of the state. The shift is Monday through Friday 7:30am-3:30pm/4pm.
In this role, you will be responsible for supporting multiple different locations (up to four schools) in the greater Cleveland area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures.
Additional Responsibilities Include:
- Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.
- Communicate effectively with administrative staff, school principals and teachers.
- Maintain a positive attitude and support of the organization’s initiatives and assignments.
- Able and willing to travel overnight (up to 10%) and as needed intrastate.
Salary : $22 - $25