What are the responsibilities and job description for the Helpdesk Specialist position at Insight Global?
Required Skills & Experience• 2 years of experience in an IT support/help desk role, ideally within a financial institution or credit union• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experienceProficient in Microsoft 365, Windows 10/11, Active Directory, and remote support toolsJob DescriptionInsight Global is seeking a IT Helpdesk Technician for a credit union inWilloughby, OH. This person will be responsible for ensuring efficient operation of hardware, software, and core systems. This position is key in supporting branch and back-office technology, maintaining system documentation, and ensuring prompt resolution of IT-related issues in accordance with internal policies and service standards.Key Responsibilities:• Be the first point of contact for technical issues submitted via phone, email, or ticketing system.• Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals..• Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.• Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.
Salary : $50,000 - $65,000