Help Desk Support Specialist

Duration: 6-month contract, potential to extend or convert

Location: Onsite in Concord, CA or New Jersey

Pay Rate: $30.55-32.00/hr

Start Date: ASAP

Interview Process: 2 rounds

Must Haves

• Strong experience with Office 365 apps
• Advanced troubleshooting skills
• 3 years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude
• Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking

Overview

An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.