Director of Operations

JOB DESCRIPTION

Insight Global is seeking an experienced and highly organized Director of Operations for our client, a large home care company, dedicated to providing exceptional home health services that prioritize both patient well-being and caregiver support. This client operates at the intersection of compassionate care and operational excellence, ensuring that every member receives the highest quality experience throughout their care journey.

The Director of Operations will be responsible for overseeing and optimizing the operational processes that drive member experience and caregiver engagement. This role focuses on the end-to-end onboarding and care initiation process for members, ensuring compliance with clinical and regulatory requirements, and maintaining seamless coordination with insurance providers. The Director will also oversee the marketing department and play a key role in marketing to members and caregivers, attracting new business, and ensuring operational efficiency across the organization. This position does not include oversight of finance, billing, IT, HR, compliance, or business development functions.

REQUIRED SKILLS AND EXPERIENCE

• 5 years of experience managing complex operational workflows ideally in a home care or healthcare setting.
• Strong skills in designing, implementing, and improving operational processes.
• Proven ability to lead cross-functional teams and foster a culture of accountability.
• Experience leading and collaborating with marketing departments.
• Ability to manage relationships across multiple stakeholders with competing priorities.

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience in home health industry.