What are the responsibilities and job description for the Customer Support Specialist (MRO/ Aviation) position at Insight Global?
MRO Customer Success Agent
📍 Grand Rapids, MI (Onsite)
📅 9/80 Work Schedule
💲 $27 - 30/hr
We are seeking an MRO Customer Success Agent to support aftermarket repair operations and customer service initiatives for a leading aviation organization. This position serves as the primary point of contact for customers regarding repair status, quotes, and order management while partnering closely with internal technical teams.
Responsibilities:
- Serve as the primary contact for customer repair inquiries, quotes, and order status updates
- Coordinate with repair technicians to communicate repair progress and technical information to customers
- Generate and manage repair quotes while ensuring compliance with contract and purchase order requirements
- Maintain accurate information within ERP systems, including SAP
- Support multiple product lines and collaborate with cross-functional teams
- Resolve customer issues and provide a high level of service throughout the repair process
- Contribute to process improvements and operational efficiency initiatives
Required Qualifications:
- Experience in a customer support role within an MRO (Maintenance, Repair & Overhaul) environment
- Aviation, aerospace, or manufacturing MRO experience preferred
- Strong written and verbal communication skills
- Experience working with ERP systems, preferably SAP
- Ability to interpret purchase orders and basic contract requirements
- Strong problem-solving skills and a customer-focused mindset
- Ability to collaborate effectively with technical and operational teams
Preferred Qualifications:
- Avionics aftermarket support experience
- SAP experience
Apply today if you're looking to join a fast-paced aviation environment with long-term growth potential.
Salary : $55,000 - $60,000