Customer Support Specialist

Wyser Innovative Products is looking for a Customer Support Specialist who is organized, detail-oriented, and great at keeping customers informed.

In this role, you’ll be the connection between our customers and our internal teams. You’ll help manage customer orders from the time they come in through fulfillment and shipping, making sure information is accurate, questions are answered, and customers know what to expect.

This is a great fit for someone who enjoys a fast-paced manufacturing environment, likes working with both customers and coworkers, and takes pride in staying on top of the details.

What You’ll Do

As our Customer Support Specialist, you will:

• Manage incoming customer purchase orders, quote requests, questions, and service needs through a high-volume shared inbox.
• Generate order numbers and process customer orders accurately within our ERP system.
• Enter and confirm orders in customer SAP systems and make sure lead times, shipping information, and other order details are correct.
• Prepare and send order confirmations to customers.
• Track open orders from entry through shipment and proactively communicate status updates, delivery schedules, backorders, and potential delays.
• Keep order information current in E2 and customer SAP systems.
• Work closely with Production, Engineering, Quality, and Shipping to communicate customer requirements and help keep orders on schedule.
• Serve as a liaison between customers and internal departments when questions or issues arise.
• Build strong customer relationships through responsive, professional communication.
• Maintain accurate customer information, contacts, product details, tax certificates, and quotes in QuickBooks and E2.
• Assist with customer meetings by gathering information, preparing materials, and providing order-status updates.

What We’re Looking For

We’re looking for someone who can manage a lot of moving pieces without losing sight of the details. The right person will have:

• Experience working in a manufacturing or job shop environment.
• Strong attention to detail and the ability to manage multiple priorities.
• Good critical-thinking and problem-solving skills.
• The ability to read and understand work orders and instructions.
• Strong written and verbal communication skills.
• Confidence communicating with customers by email and phone.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• The ability to work independently while also being a strong team player.
• A high school diploma or equivalent.

What Success Looks Like

You’ll be successful in this role if you’re someone who follows through, communicates early, and catches the details before they become problems. Our customers rely on accurate information, and our production teams rely on accurate order details. You’ll play an important role in keeping both sides connected.

Work Environment

This is an on-site position that combines office-based customer support with interaction throughout our manufacturing facility. The position involves regular computer, email, and telephone work, along with occasional walking through the production area.

Why Wyser?

At Wyser, you’re not working in a call center or reading from a script. You’ll get to know our customers, understand their orders, work directly with the people making their products, and help solve real problems.

If you enjoy customer service, manufacturing, problem-solving, and keeping things organized, we’d like to hear from you.

Apply today to join the Wyser Innovative Products team.

Wyser Innovative Products is an Equal Opportunity Employer and drug-free workplace and complies with applicable ADA requirements.

Pay: $20.00 - $22.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $22