What are the responsibilities and job description for the Customer Service Representative - Retiree Advocate position at Insight Global?
Job Description:
Insight Global is hiring for Retiree Advocates to support a leading care navigation and advocacy organization. This individual will provide high-level customer service to retirees and health plan members, assisting with healthcare-related questions, benefits inquiries, and issue resolution. The ideal candidate is an empathetic communicator who enjoys helping others and delivering an exceptional member experience.
Responsibilities:
- Answer inbound calls from members and provide professional customer support.
- Assist members with healthcare benefits, coverage questions, and general concerns.
- Resolve issues or coordinate with internal teams to ensure timely solutions.
- Educate members on available resources and advocacy services.
- Document member interactions accurately and maintain service standards.
Required Qualifications:
- High School Diploma or equivalent.
- 1 year of customer service experience.
- Strong communication and problem-solving skills.
- Ability to empathize with customers and handle sensitive situations professionally.
Salary : $40,000 - $44,700