Bilingual Customer Service Representative

Job Description:

Our team of Customer Care Consultants handle more than 15,000 calls a day and are available to assist customers Monday-Friday 8 a.m. – 5 p.m. for general inquiries. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching and mentoring is paramount to our culture. Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.

Must Haves:

• Fluent in Spanish & English
• Make a personal connection with external and internal customers
• Have a friendly attitude
• Exhibit strong decision-making skills
• Have a “Problem Solving” mindset
• Possess exceptional verbal and written communication skills
• Resourceful and empathetic
• Takes personal responsibility for learning and supporting business objectives

A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort.

Some of the key focus areas that are necessary for this role includes:

• Empathy
• Customer Focused
• Communication
• Reliability
• Flexibility

Day-to-Day

In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:

• Process service orders, emergency outages and billing inquiries
• Initiate transferring and disconnection of electric service
• Inform customers of Georgia Power efficiency programs
• Collections
• Products and Services