Appliance Repair Technician

The Field Technician plays a critical role by providing expert, in-home diagnostic and repair services on premium residential appliances, including refrigerators, ovens, dishwashers, and other high-end equipment. The technician is responsible for delivering professional, courteous, and timely service while ensuring a high level of customer satisfaction and representing the company with integrity.

About the Role

Essential Duties and Responsibilities:

• Diagnose and repair residential appliances from premium brands, including refrigerators, ovens, dishwashers, ranges, washers, dryers, and more.
• Visit customers' homes to troubleshoot appliance issues, complete repairs, and install genuine manufacturer parts.
• Maintain detailed and accurate records of service calls, parts used, and work performed in the company’s scheduling and dispatch software.
• Order necessary parts for upcoming repairs and manage part returns (both used and unused) in accordance with company procedures.
• Maintain an organized, clean, and stocked inventory of parts and tools in the company-provided service vehicle.
• Operate company vehicle safely and in compliance with company policy and traffic laws.
• Maintain a clean and respectful work area in customers’ homes and take precautions to avoid any property damage.
• Communicate effectively and professionally with customers to explain issues, repairs, and product care recommendations.
• Adhere to all company policies, safety guidelines, and manufacturer protocols.
• Participate in ongoing training to stay current with evolving appliance technologies and repair techniques.

Qualifications

• High School Diploma or GED required.
• Completion of an appliance repair training program or relevant trade school preferred.
• 2 years of hands-on appliance repair experience preferred, with preference given to those with experience on premium or high-end brands.
• Experience reading technical schematics and wiring diagrams.
• Familiarity with electronic diagnostic tools, mobile devices, and scheduling software.
• Must be able to pass a background check – clean driving record.

Required Skills

• Proven experience as an appliance repair technician, preferably working with premium or high-end brands.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read schematics, wiring diagrams, and technical documentation.
• Proficiency with tools, testing equipment, and mobile apps for dispatch and job tracking.
• Excellent customer service and communication skills.
• Detail-oriented and highly organized in handling documentation and scheduling.
• Valid driver’s license with a clean driving record.
• Ability to lift and move large appliances safely with or without assistance.

Pay range and compensation package

$18 - $25/HR Depending on Experience

Full benefits

Equal Opportunity Statement

Insight Global is committed to diversity and inclusivity.