Administrative Specialist

Member Administration Specialist (Remote) – Temporary Assignment

Location: Remote (Approved States Only)

Expected Duration: September 2026 – March 2027 (Temporary Assignment)

Schedule: Full-Time, 40 hours per week

About the Role

We are seeking detail-oriented and customer-focused Member Administration Specialists to support an insurance organization's member services team. In this role, you will provide administrative support related to member accounts, enrollment records, benefit information, and member inquiries while ensuring accuracy and exceptional service. This is a fully remote position supporting a high-volume healthcare environment during the organization's busiest enrollment and service period.

Responsibilities

• Process member enrollment, maintenance, and eligibility updates.
• Research and resolve member account issues accurately and efficiently.
• Review, update, and maintain member records in internal systems.
• Respond to member inquiries regarding benefits, coverage, ID cards, and general account information.
• Perform data entry and document processing with a high level of accuracy.
• Collaborate with internal departments to resolve member-related concerns.
• Utilize Microsoft Office applications and internal systems to manage daily workloads.
• Adhere to all quality, compliance, confidentiality, and performance standards.
• Support additional administrative functions as assigned.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in a customer service, administrative support, call center, insurance support, healthcare support, or related role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).
• Strong communication and customer service skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently in a remote environment.
• Strong data entry and problem-solving skills.

Remote Work Requirements

Candidates must reside in one of the following approved states:

Tennessee, Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Louisiana, Maine, Maryland, Mississippi, Missouri, North Carolina, South Carolina, Texas, Utah, Virginia, or Wisconsin.

Candidates must have:

• A dedicated, private workspace free from distractions.
• Reliable high-speed internet service.
• Ability to maintain confidentiality while working remotely.
• Availability to work a full-time schedule as assigned.

Attendance Expectations

Attendance is critical for success in this role. Employees are expected to maintain reliable attendance throughout the assignment.

Mandatory workdays include:

• Day After Thanksgiving
• Christmas Eve
• New Year's Eve
• New Year's Day
• Martin Luther King Jr. Day

Requests to be off on the above dates cannot be accommodated.

Preferred Qualifications

• Experience in health insurance, healthcare administration, Medicare, Medicaid, or benefits administration.
• Previous experience working in a high-volume customer support environment.
• Experience navigating multiple systems while maintaining accuracy and productivity.

Compensation: $19/hr to $21/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Equal Opportunity & Accommodation Statement

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HumanResources@insightglobal.com.

Background Check Statement

Offers of employment are contingent upon the successful completion of a background check, and any other applicable pre-employment screening to be determined by Insight Global where permitted by applicable law.