What are the responsibilities and job description for the Services Technician position at Insight Enterprises?
W2 Deskside Services Technician - This is a temporary role set to last 4-5 weeks
Location: This role is fully onsite at Gulfstream Aerospace in Savannah, GA.
Now is the time to bring your expertise to a Deskside Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
As a Deskside Services Technician with Insight, you will provide a white glove deskside experience to our client. We will count on you to be organized, and customer focused. Along the way, you will manage tickets and execute end user project as required.
What to Expect
We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.
As a Deskside Services Technician, you will get to:
Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.
Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.
Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
Maintains knowledge of new technologies resulting in continued client satisfaction.
Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a [Job Title] at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.
We are looking for a Deskside Services Technician with:
Experience with Microsoft Teams
Experience with SCCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
Must be able to lift 50 pounds, bend, crawl and stand and sit for 8 hours
Insight at a Glance
Received 35 industry and partner awards in the past year
$9.2 billion in revenue
#20 on Fortune’s World's Best Workplaces™ list
14,000 engaged teammates
$1.4M total charitable contributions in 2023 by Insight globally
We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
