What are the responsibilities and job description for the Customer Service Representative position at InnoSource?
Customer Service Representative with FirstEnergy
InnoSource is hiring contract Customer Service Representative positions with potential to be considered for hire with FirstEnergy! If selected for this opportunity, you will be an employee of InnoSource and will provide customer service to FirstEnergy customers.
FirstEnergy is an award-winning Fortune 500 electric utility company with locations across
five states including Akron, OH.
Why Choose InnoSource:
InnoSource is a staffing company offering long-term opportunities providing services to our award-winning clients, including FirstEnergy!
Whether you're an experienced customer service professional or new to the field, we want YOU on our winning team. Don't miss this opportunity to shine and take your career to new heights!
What you’ll love about this role:
- Fantastic Work Schedule: Enjoy a stable, Monday through Friday, 40 hours between 8 a.m.-7 p.m. schedule!
- Great Pay: Starting at $18.00/hour with opportunities for growth and advancement.
- Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
- Comprehensive Training: Get paid while completing our comprehensive training program, designed to help you hit the ground running after 6-8 weeks.
- No Sales or Telemarketing: Focus solely on providing excellent service—no high pressure sales!
Key Responsibilities
As the voice of FirstEnergy, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:
- Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
- Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
- Assist During Emergencies: Process outage and emergency calls with professionalism and care.
- Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.
What We’re Looking For
- Education: High school diploma or GED.
- Experience: Previous call center experience preferred, other customer service experience required.
- Skills: Strong communication, problem-solving abilities, and a professional demeanor.
Benefits and Pay
- Competitive pay starting at $18.00/hour.
- Comprehensive benefits package, including medical, dental, and life insurance.
- A supportive and fun work environment.
Salary : $18