Customer Service Representative / Call Center Representative - Hybrid - M-F Schedule!

Customer Service Representative / Call Center Representative

Make a Difference While Building a Career You Love

Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community.

In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time.

Why You’ll Love This Opportunity

• Enjoy the flexibility of hybrid work starting on Day 1 — giving you the balance you need to thrive both personally and professionally.
• Help individuals and families navigate financial challenges and manage utility costs.
• We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here.
• Work alongside a supportive, collaborative group that values your contributions and celebrates your wins.
• This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day.

Key Responsibilities - Customer Service Representative / Call Center Representative

What You’ll Do

As a Customer Service Representative / Call Center Representative, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include:

• Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs.
• Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility.
• Organizing Information: Maintain detailed and accurate customer records using our systems.
• Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service.

Education and Experience - Customer Service Representative / Call Center Representative

What We’re Looking For

We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service:

• Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support.
• Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly.
• Resilient: You handle challenges with grace and maintain a positive attitude under pressure.

Benefits and Pay - Customer Service Representative / Call Center Representative

What’s In It for You

• Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role.
• Comprehensive Benefits: Enjoy health and life insurance, dental reimbursement, and more.
• Paid Training: Participate in top-tier training delivered in a hybrid format to set you up for success.
• Your home is workplace: After training for the CSR role, enjoy the flexibility of working a hybrid schedule (must reside in Pennsylvania)
• Career Advancement: Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!

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About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran