What are the responsibilities and job description for the Genesys Admin position at Infomerica, Inc?
Role: Genesys admin
Location: ONSITE- Phoenix AZ
Duration: 6 months
Descriptions:
Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30 physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration, quality testing, user acceptance testing facilitation, release & deployment, and post release hyper care.
"Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.
Strong experience with Genesys Cloud CX / Genesys Engage Knowledge of:
IVR and call flow design (Architect)
ACD routing and queue management
Telephony (SIP, VoIP)
Experience in integrations (APIs, CRM systems) Understanding of contact center operations"
Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.