IT Support Specialist 3- Conyers, GA, USA- ONSITE

Job title- IT Support Specialist 3

Position type- Contract

Duration- Long term  

Work mode- ONSITE

Interview process- In person 

Role Requirements

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
  OR
  Associate/Vocational degree 5 years experience
  OR
  1 year experience as IT Support Specialist II or equivalent
• 2–3 years of IT support and system management experience
• Strong understanding of cloud computing concepts and infrastructure
• Knowledge of network troubleshooting and TCP/IP issues
• Familiarity with Active Directory, DNS, DHCP, and Group Policy
• Experience with ServiceNow ticketing system
• Experience with AWS CLI and Terraform (automation & provisioning)
• Professional certifications such as A , Network , Cloud (mandatory)
• Strong communication, problem-solving, and analytical skills
• Ability to learn emerging technologies and adapt quickly
• Capability to provide user-friendly support and handle escalations

2. Responsibilities

• Provide end-user IT support via phone, remote access, or on-site visits
• Troubleshoot hardware, software, and network-related issues
• Maintain and support business applications and critical IT infrastructure
• Manage and monitor cloud environments ensuring scalability and cost-efficiency
• Design, build, and maintain internal cloud-based applications
• Handle production incidents, perform triage, and coordinate resolution
• Monitor and manage ServiceNow ticket queues and ensure timely responses
• Provide customer support for software, configurations, and business processes
• Recommend hardware and software improvements based on organizational needs
• Automate processes using tools like AWS CLI and Terraform
• Support devices including PCs, laptops (Windows 10/11), printers, scanners, and A/V systems
• Assist IT infrastructure team members and escalate issues when required
• Ensure minimal downtime and prevent data leakage
• Stay updated with latest IT trends and implement improvements
• Document processes and contribute to post-incident reviews

3. Skills Required

Core IT Support & Systems

• Desktop support (installation, maintenance, troubleshooting)
• Windows OS (Windows 10/11)
• Hardware support (PCs, laptops, printers, scanners)
• Basic networking (TCP/IP troubleshooting)

Networking & Directory Services

• Microsoft Active Directory
• DNS (Domain Name System)
• DHCP (Dynamic Host Configuration Protocol)
• Group Policy Management

Cloud & Automation

• Cloud infrastructure fundamentals
• AWS CLI
• Terraform (infrastructure automation)

Tools & Platforms

• ServiceNow (ticketing system)
• Video conferencing & A/V systems (basic support)

Certifications

• CompTIA A
• Network
• Cloud (or equivalent)