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Help Desk Analyst - Columbus, OH - Hybrid

INFO ORIGIN INC
Columbus, OH Full Time
POSTED ON 11/26/2025
AVAILABLE BEFORE 1/25/2026

Role: Help Desk Analyst

Location: Columbus, OH
Work Mode: Hybrid
Employment Type: Contract
Travel: No
Interview Mode: Video Only

Job Description 

The Help Desk Analyst provides Tier 2 technical support to ~15,000 users using the ServiceNow ticketing system. Responsibilities include troubleshooting hardware/software issues, workstation and desktop support, MS Office 365 assistance, network connectivity issues, and general user access support.

Skills Required

  • 1 year Help Desk / IT Support experience (Required)

  • 1 year customer service experience, including phone/video support (Required)

  • Strong customer service and communication skills (Required)

  • ServiceNow experience (Highly desired)

  • CompTIA A certification (Highly desired)

Salary : $27 - $30

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