Site Reliability Engineer

As a Site Reliability Engineer (SRE) Cloud Operations, you will provide operational ownership, reliability engineering, and cloud operations support for a Digital Banking platform running across Windows Server, IIS, and Microsoft Azure. This role focuses on ensuring availability, performance, security, and scalability for customer-facing digital banking workloads.

You will be part of a team delivering 24x7 production support across Windows Server (2016/2019/2022) and Azure (Prod/DR) environments, working closely with Application Development, DevOps, Infrastructure, Network, and Security teams to operate at scale using SRE principles.

Provide operational ownership for Digital Banking applications hosted on Windows Server / IIS across Azure and on-prem environments.

Apply SRE principles to improve service reliability, availability, and performance.

Define and execute operational best practices around stability, resiliency, and controlled change.

Support high-availability and disaster-recovery architectures across production and DR environments.

Monitor platform and application health using Dynatrace and Splunk.

Perform advanced diagnostics using Windows Event Logs, PerfMon, and Azure Monitor.

Lead and participate in P1/P2 incident response, including bridge calls, real-time troubleshooting, and coordination across multiple teams.

Drive root cause analysis (RCA) and implement preventive and corrective actions.

Track and reduce operational toil through automation and engineering improvements.

Support application deployments, hotfixes, and production releases with a strong focus on safety and repeatability.

Manage SSL/TLS certificate lifecycle management, including renewals and configuration across IIS and load balancers.

Execute and coordinate OS and application patching using WSSCCM and cloud tooling.

Support and optimize F5 / ADC load-balanced environments.

Enforce security and compliance controls including RBAC, least-privilege access, encryption in transit and at rest, Active Directory, GPOs, service accounts, and secrets management.

Support audits, risk reviews, and control evidence collection.

Build and maintain automation using PowerShell, DSC, and Ansible.

Partner with DevOps and AppDev teams to support CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins) for Windows/IIS workloads.

Improve deployment reliability, rollback strategies, and operational guardrails.

Contribute to platform designs supporting blue/green, canary, and zero-downtime deployments where applicable.

Strong hands-on experience administering Windows Server (2016/2019/2022) in production environments.

Strong hands-on experience with IIS, including site configuration, application pools, bindings, performance tuning, and troubleshooting.

Hands-on, production experience with Dynatrace for application and infrastructure monitoring.

Hands-on, production experience with Splunk for log analysis, queries, dashboards, and troubleshooting.

Experience diagnosing system and application issues using Windows Event Logs and PerfMon.

Experience supporting high-severity production incidents, including ownership during incident bridges.

Working knowledge of TCP/IP, HTTP/S, TLS, and integrations with load balancers, WAFs, and reverse proxies.

Experience managing deployments, patching, SSL/TLS certificates, and formal change management processes.

Strong PowerShell scripting and automation experience; exposure to DSC and/or Ansible.

Experience operating workloads in Azure, including production and DR environments.

Working knowledge of Active Directory, GPOs, service accounts, and PKI/certificate management.

Bachelor s degree in Computer Science, Information Technology, or equivalent practical experience.