Senior Site Reliability Engineer

Who We Are

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and is a certified Great Place to Work® six years in a row (2019 - 2025).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs:

• Profit Drives Purpose – We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.
• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters – We believe there is power and connection in being present in the same physical space.
• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words – Words are important, but 1000 words get trumped by 1 intentional action.
• Build to Last – We’re building this company to last and withstand the test of time.
  
  

ABOUT THE ROLE

As the Senior Site Reliability Engineer (SRE), you will be critical in ensuring the reliability, scalability, and security of LoadUp's next-generation platform—a modern, cloud-native microservices architecture built for enterprise scale. You will work closely with the CTO, Director of Architecture, and engineering teams to build, optimize, and maintain a world-class AWS infrastructure to support our mission-critical, multi-tenant enterprise systems.

What You’ll Do

• Infrastructure Management: Design, provision, and manage a scalable AWS infrastructure supporting our cloud-native microservices platform.
• Reliability & Observability: Build and maintain frameworks for logging, metrics, tracing, and dashboards to ensure deep visibility into system health.
• Incident Leadership: Lead incident management and post-mortem processes, driving root cause analysis and long-term remediation.
• Security & Compliance: Enforce infrastructure security best practices (IAM policies, secrets management, network segmentation) and support SOC 2 requirements.
• Infrastructure as Code (IaC): Develop and maintain IaC using tools such as Terraform or AWS CloudFormation to ensure consistent, repeatable provisioning.
• Database Optimization: Manage and optimize relational databases (PostgreSQL) at scale, including replication, failover, and performance tuning.
• Capacity & Efficiency: Guide architectural reviews for resilience and fault tolerance while driving capacity planning and cloud cost optimization.
  
  

WHAT YOU BRING

• Experience: Bachelor's degree in CS/Engineering OR 8 years of practical SRE/DevOps experience provisioning large-scale, multi-tenant SaaS applications.
• AWS Mastery: Extensive hands-on experience with services including EC2, ECS/EKS, RDS, S3, CloudWatch, IAM, Route 53, and API Gateway.
• IaC & Automation: Deep, proven experience with Infrastructure as Code (IaC) tools like Terraform.
• Container Orchestration: Hands-on experience with orchestration platforms supporting backend microservices (Java/Spring Boot, Node.js).
• Database Reliability: Strong knowledge of PostgreSQL optimization, connection pooling, and query performance tuning.
• Production Support: Proven experience handling production support, on-call rotations, and running blameless post-mortems.
  
  

WHO YOU ARE

• An Ownership-Driven Engineer who values long-term system reliability and architectural resilience over short-term hotfixes.
• An Elite Communicator capable of translating complex backend infrastructure architecture into clear concepts for non-technical stakeholders.
• A Security Champion who naturally designs with least-privilege access and data isolation patterns in mind.
  
  

WHAT YOU CAN EXPECT

• Competitive Compensation – Salary that rewards your technical expertise and infrastructure ownership.
• Health & Wellness Coverage – We've got you covered with Medical, Dental, Vision, and Life Insurance.
• Flexible Spending & Savings – Choose between an FSA or HSA to manage your health expenses your way.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Start building your future now—we'll help you save for it.
• The "LoadUp Extras" – Employee Recognition Program, Monthly Lifestyle Stipends, and Referral Bonuses.