What are the responsibilities and job description for the Product Manager, Platform position at LoadUp?
Who We Are
LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.
We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and certified Great Place to Work® for six years in a row (2019 - 2025).
OUR CORE BELIEFS
At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions.
As the Product Manager, Platform, you are the architect of the infrastructure that powers our end-to-end marketplace experience. You will define the features of LoadUp’s core platform, partnering with Engineering and Ops to build scalable, reliable APIs and internal tooling. This is a high-impact, cross-functional role requiring technical fluency and a deep obsession with the developer and internal user experience.
What You’ll Do
LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.
We are looking for talented, committed, driven individuals to join our team! LoadUp is among Inc.’s list of the 5000 Fastest-Growing companies and certified Great Place to Work® for six years in a row (2019 - 2025).
OUR CORE BELIEFS
At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions.
- Profit Drives Purpose – We believe running a profitable business allows us to fulfill our professional and personal purpose in life.
- Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right-sized for maximum agility.
- Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
- Fellowship Matters – We believe there is power and connection in being present in the same physical space.
- Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
- Action Over Words – Words are important, but 1,000 words get trumped by 1 intentional action.
- Build to Last – We’re building this company to last and withstand the test of time.
As the Product Manager, Platform, you are the architect of the infrastructure that powers our end-to-end marketplace experience. You will define the features of LoadUp’s core platform, partnering with Engineering and Ops to build scalable, reliable APIs and internal tooling. This is a high-impact, cross-functional role requiring technical fluency and a deep obsession with the developer and internal user experience.
What You’ll Do
- Roadmap Leadership: Partner with the CTO to align platform priorities with engineering capacity and nationwide business strategy.
- Technical Translation: Turn complex business needs into high-quality product specs, user stories, and technical requirements.
- Internal Liaison: Act as the bridge between Operations, Marketplace teams, and Engineering to ensure our "Right Shell" approach is reflected in our systems.
- Platform Excellence: Define and track key platform metrics like uptime, latency, and API adoption to ensure our engine is built to last.
- Agile Execution: Serve as the primary product stakeholder in sprint planning, retrospectives, and execution alongside distributed engineering teams.
- Strategic SME: Become the Subject Matter Expert for LoadUp’s infrastructure, championing security, reliability, and modern software delivery practices.
- Technical Fluency: Deep understanding of APIs, microservices, data pipelines, and how they drive marketplace performance.
- Platform Background: 2 years of PM experience, with at least 1 year specifically in platform, infrastructure, or technical product environments.
- Analytical Power: Proficiency with tools like Looker or Mixpanel to drive data-informed decisions.
- Communication: Ability to distill complex system architecture into clear narratives for non-technical stakeholders.
- Education: Bachelor’s degree in CS, Engineering, Information Systems, or a related field.
- A Technical Builder: You can engage substantively with engineers on system design and trade-offs without needing to write the code yourself.
- A Systems Thinker: You look for the "Single Source of Truth" and understand how one change impacts the entire ecosystem.
- Accountable & Resourceful: You have a high degree of ownership and thrive in the ambiguity of a fast-paced technology company.
- Competitive Compensation – Salary that rewards your technical expertise and impact.
- Full Benefits Suite – Comprehensive Medical, Dental, Vision, and Life Insurance.
- 401(k) with 5% Match – We’re building for the future, and we want to help you do the same.
- Growth Culture – A "Great Place to Work" where your career path evolves alongside our scaling platform.
- Meaningful Perks – Monthly lifestyle stipends, referral bonuses, and a transparent "Live in Truth" environment.