What are the responsibilities and job description for the Implementation Analyst (Banking Experience Required) position at Infinite Computer Solutions (ICS)?
Job Description:
Job Title: Implementation Analyst
Location: Berkeley Heights, NJ (100% Onsite M-F)
Type: Full Time/W2 with Infinite Computer Solutions
What does a great Implementation Analyst, Senior do?
- Conducts system evaluations for institution s current system to determine if the appropriate Client s products are represented as well as client workflow, setup requirements, etc.
- Provides data analysis and mapping from other eBanking systems to Client s applications for new business to Client s as well as migration projects to our Client s service bureau environment
- Provides product installations for all applicable electronic banking products for new business as well as migration projects to our Client s service bureau environment. Involves walking clients through setup and procedures and may include conducting client presentations.
- Training new clients on product features and provides ongoing training as needed for existing clients.
- Develops test plans to assure that the client's installations/conversions work properly with product features and that new features for the institution work as expected.
- Propose products to Clients that would enhance Clients' productivity.
- Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.
- Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues.
- Implements the more complex projects.
- Mentors junior and mid-level implementations analysts as needed.
- Participates in project assignments and scheduling.
- Evening and weekend work as needed.
Required Qualifications:
- High school diploma is required
- 3 5 years relevant work experience
Preferred Qualification:
- Bachelor s Degree in business, finance or related field is preferred; equivalent work experience may be substituted
- Financial Industry experience is advantageous
- Previous Client s core or online banking experience preferred
- Previous customer service experience preferred
- Must be able to make decisions and resolve problems using experience and professional judgment.
- Supervisory and/or project management experience a plus
- AAP is a Plus
Salary : $80,000 - $90,000