What are the responsibilities and job description for the ServiceNow Engagement Lead (Onsite 5 days/week) position at Infinite Computer Solutions (ICS)?
We're seeking for an ServiceNow Engagement Lead for our direct client. Please review the below job Description and revert with your interest for the same.
Job details:
Job Title: ServiceNow Engagement Lead
Location: Columbus, OH (Onsite 5 days/week)
Contract Duration: 6 to 12 months
Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.
The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.
Key Responsibilities:
- Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.
- Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.
- Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.
- Methodology Leadership: Apply Now Create or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.
- Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.
- Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.
Required Qualifications:
- Experience: 8 years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
- Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
- Education: Bachelor s degree in Computer Science, Information Technology, Business, or a related field.
Preferred Qualifications:
- Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.
Certifications (Highly Preferred):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules
- Project Management Professional (PMP) or PRINCE2
- Certified Scrum Master (CSM)
- ITIL v4 Foundations or higher
Critical Success Factors:
- Ability to work onsite in Columbus, OH, full-time.
- Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment.
- A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.