What are the responsibilities and job description for the ServiceNow Engagement Lead position at DataStaff, Inc.?
DataStaff, Inc. is seeking a ServiceNow Engagement Lead for a long-term contract opportunity with one of our clients in Columbus, Ohio.
*This role is on-site
Job Description:
You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.
This leadership role is responsible for guiding enterprise ServiceNow initiatives from strategy through execution, ensuring alignment between business priorities and technical delivery within a secure, compliance-driven environment.
Primary Responsibilities:
Program Leadership: Direct full lifecycle delivery of ServiceNow initiatives, overseeing scope, timelines, financials, and governance across multiple concurrent workstreams.
Executive Stakeholder Engagement: Serve as the primary liaison for senior stakeholders, facilitating governance meetings, providing status reporting, and aligning expectations.
Regulatory & Compliance Oversight: Ensure all solutions and delivery practices meet required security standards and operate within a regulated framework.
Delivery Methodology Execution: Drive Agile/Scrum practices, including sprint planning, backlog prioritization, and tracking of risks, issues, and dependencies.
Team Coordination: Lead collaboration across analysts, developers, and architects to convert business needs into scalable technical solutions.
Quality & Adoption: Oversee testing cycles and change management activities to ensure successful deployment and user adoption of platform capabilities.
Required Qualifications:
- 8 years of experience in IT consulting or professional services, including 5 years leading ServiceNow implementations
- Deep understanding of ServiceNow platform capabilities across multiple modules
- Bachelor’s degree in a related field
- Must be a US Citizen or Green Card holder
Preferred Qualifications:
- Experience supporting public sector or highly regulated environments
- Familiarity with enterprise transformation initiatives
Certifications (Preferred):
- ServiceNow CSA and/or CIS certifications
- PMP, PRINCE2, or similar project management credentials
- Certified Scrum Master (CSM)
- ITIL v4
Critical Success Factors:
- Ability to work onsite full-time in Columbus, Ohio
- Strong communication and leadership skills
- Hands-on approach to resolving delivery challenges and mentoring teams
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.