What are the responsibilities and job description for the ServiceNow Business Analyst position at DataStaff, Inc.?
DataStaff, Inc. is seeking a ServiceNow Business Analyst for a long-term contract opportunity with one of our direct clients in Columbus, Ohio.
*This role is on-site
Job Description:
You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.
This position focuses on translating complex organizational needs into effective ServiceNow solutions, ensuring alignment between business objectives and platform capabilities while contributing to continuous improvement initiatives.
Primary Responsibilities:
Business Analysis & Requirements Gathering
- Lead stakeholder discussions, workshops, and interviews to identify challenges and define functional requirements across ServiceNow modules such as ITSM, ITOM, and HRSD.
Process Design & Documentation
- Develop and document current and future state workflows using standard modeling techniques, ensuring alignment with platform best practices and data models.
User Story Development
- Write detailed user stories with clear acceptance criteria in an Agile environment.
- Collaborate with product owners to refine and prioritize backlog items.
Stakeholder Engagement
- Act as a liaison between business and technical teams, providing updates, gathering feedback, and facilitating demonstrations of system functionality.
Testing & Validation
- Coordinate User Acceptance Testing (UAT), including test case creation, execution oversight, and defect tracking to ensure solutions meet requirements.
Adoption & Training Support
- Assist with change management efforts by developing training materials, user documentation, and communication plans to support adoption.
Compliance & Standards
- Ensure all solutions and documentation adhere to required security and regulatory standards within a controlled environment.
Required Qualifications:
- 5 years of experience in business analysis, including at least 3 years working with ServiceNow
- Strong experience with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, or similar
- Ability to translate technical concepts into business-friendly language
- Experience working within public sector or regulated environments is preferred
- Must be a US Citizen or Green Card holder
- Ability to work onsite full-time in Columbus, Ohio
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ITIL v4 Foundation
- PMI-PBA or CBAP
This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.