Key Responsibilities: - Craft success stories highlighting business value, transformation progress, and ROI.
- Develop executive-level presentations for ELT, board reviews, QBRs, and client leadership.
- Create clear, concise one-pagers articulating strategy, vision, OKRs, and measurable impact.
- Translate complex technology initiatives into compelling, outcome-driven narratives.
Partner closely with VP and product leaders on annual and multi-year strategy development. Shape and articulate Contact Center modernization vision (CCaaS, AI enablement, automation, digital CX). Support business case development and investment narratives. Prepare strategy materials for offsites and executive workshops. - Develop executive briefs, talking points, and leadership communications.
- Occasionally present to senior leadership.
- Ensure consistency in messaging across stakeholders (Product, Engineering, Sales, Operations).
Incorporate industry trends (AI in Contact Centers, Omnichannel CX, analytics, automation) into strategy materials. Benchmark capabilities against competitors and industry standards. Connect technology initiatives to business and client outcomes. Qualifications - 8 15 years in Product Strategy, Business Strategy, Consulting, or Technology Leadership.
- Strong experience creating executive-ready presentations.
- Proven ability to simplify complex technical topics for senior audiences.
- Exceptional storytelling and structured communication skills.
- Strong PowerPoint and visual narrative skills.
- High executive presence and confidence.
- MBA or consulting background preferred but not required.
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