Payment Process Manager

Job description:

Job title: Assistant Unit Manager-Payment Processing

Duration: Full Time/ Permanent

Location: Troy, MI 48098 (Onsite)

Role & Responsibilities:

Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processing

Ensure transactions are processed accurately and within cut‑off timelines and SLAs

Act as primary escalation points for operational issues, client queries, and payment exceptions

Manage production stability during high‑volume cycles, peak days, and month‑end periods

Ensure daily, intra‑day, and month‑end settlements are completed on time

Monitor cash positions, funding requirements, and prefunding models

Capable of independently leading & managing the day-to-day operations -

a. Process management

b. People management

c. Client relationship

d. Internal Stakeholder Relationship Management

e. Audits & Compliance

Manage returns, adjustments, reversals, chargebacks, and rejects

Oversee daily transaction, GL, suspense, and nostro/vostro reconciliations

Ensure reconciliation between core banking systems, payment platforms, clearing files, and settlement reports

Drive aging resolution of open items, root cause analysis, and corrective actions

Identify opportunities for reconciliation automation and straight‑through processing

Maintain strong audit trails, MIS, and control documentation

Proactive to understand the process, doing RCA & putting mitigation plans in place for issues

Play an integral role in continuous improvement of reporting processes

Developing relationships with the business and ensuring span adds maximum value

Manage ad hoc project work of Client

Point of contact for Clients & Internal stakeholders

Manage team of diversity in terms of multiple locations, languages, culture etc.

Flexible to work per demand

Conduct performance appraisals & provide constructive feedback from time to time and ensure performance.

Modify Operations as needed to meet service level agreements under supervision of Operations Manager.

Ensure timeliness on reporting and client deliverables.

Take initiative to continuously improve the process

Qualities Required:

Prior Work Experience of Team Handling from same Industry – for at least 5 years

Excellent communication and presentation skills – to be part of Client calls and Management Calls.

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit

A natural forward planner who critically assesses own performance

Mature, credible, and comfortable in dealing with senior big company executives

Reliable, tolerant, and determined.

Empathic communicator, able to see things from the other person's point of view

Well-presented and businesslike.

Sufficiently mobile and flexible.

Keen for new experience, responsibility and accountability

Able to get on with others and be a team-player.

Candidates must be authorized to work in the U.S. without the need for current or future employer sponsorship.

Skills and Qualification:

Hands on experience & nuances of operations related to Payment processing

Excellent people management skills, Issue resolution & leading by example

Excellent client facing capabilities in terms of managing escalations & relationship

Excellent communication (Written & Verbal English)

Networking capability

Analytical (Tactical & Strategic) & forward-thinking mindset

Hands on experience resource management (Billable & Buffer headcount)

Flexible to travel & work between locations for business reasons

Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client

Good understanding NACHA, Fedwire/CHIPS/SWIFT

Strong knowledge of Payment processing rules and Dispute Handling

Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals.

Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.

Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.

Behavioral Skills:

Flexible to do Over Time duty if required.

Punctual and adherence to attendance and Leaves

Adhere to HR Policies as per Company.