Assistant Unit Manager Payment Processing

Role & Responsibilities:

• Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processing
• Ensure transactions are processed accurately and within cut‑off timelines and SLAs
• Act as primary escalation point for operational issues, client queries, and payment exceptions
• Manage production stability during high‑volume cycles, peak days, and month‑end periods
• Ensure daily, intra‑day, and month‑end settlements are completed on time
• Monitor cash positions, funding requirements, and prefunding models
• Capable of independently leading & managing the day-to-day operations

a. Process management

b. People management

c. Client relationship

d. Internal Stakeholder Relationship Management

e. Audits & Compliance

• Manage returns, adjustments, reversals, chargebacks, and rejects
• Oversee daily transaction, GL, suspense, and nostro/vostro reconciliations
• Ensure reconciliation between core banking systems, payment platforms, clearing files, and settlement reports
• Drive aging resolution of open items, root cause analysis, and corrective actions
• Identify opportunities for reconciliation automation and straight‑through processing
• Maintain strong audit trails, MIS, and control documentation
• Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
• Play an integral role in continuous improvement of reporting processes
• Developing relationships with the business and ensuring span adds maximum value
• Manage ad hoc project work of Client
• Point of contact for Clients & Internal stakeholders
• Manage team of diversity in terms of multiple locations, languages, culture etc.
• Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.
• Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
• Ensure timeliness on reporting and client deliverables.
• Take initiative to continuously improve the process.

Qualities Required:

• Prior Work Experience of Team Handling from same Industry – for at least 5 years
• Excellent communication and presentation skills – to be part of Client calls and Management Calls.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.

Skills and Qualification:

• Hands on experience and nuances of operations related to payment processing.
• Excellent people management skills, issue resolution & leadership.
• Excellent client facing capabilities in terms of managing escalations and relationships.
• Excellent communication.
• Analytical (Tactical & Strategic) and forward-thinking mindset.
• Hands on experience resource management.
• Flexible to travel and work between locations for business reasons.
• Prior experience in running process improvement, Six Sigma Projects & Business value adds to the client.
• Good understanding NACHA, Fedwire/CHIPS/SWIFT.
• Strong knowledge of payment processing rules and dispute handling.
• Expertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portals.
• Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
• Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.