Lead System Administrator

Role – Site IT Lead & Systems Administrator

Location – Austin - TX, with a hybrid policy of Work from Office (3 days/week)

Duration – Long Term contract

Client is seeking a motivated and detail-oriented Site IT Lead & Systems Administrator to join their growing IT team at Client’s, Austin on a contract basis.

This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

• Be the main point of contact within the Austin office and travel to other sites as needed.
• Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Client’s. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)

Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives
• Assist with driving the implementation of AI tools across the organization
• Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Client’s’s Enterprise Tools

FedRAMP

• Serve as a primary point of contact for Client’s’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.
• Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.

Asset Management and Documentation:

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

Executive Support

• Providing premium and proactive technical assistance to Client’s’s senior leadership, executives, and their administrative staff in a fast-paced environment.
• Serve as a primary point of contact for Client’s’s executive assistant team.

Process Optimization:

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance:

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.

AV

• Troubleshoot AV systems as needed.
• Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.

Qualifications

Minimum Qualifications:

• Minimum of 5 years of work experience providing front-line IT support or systems administration work
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications:

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client’s
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization
• Excellent customer service skills and the ability to be a self starter
• Exposure to IT security best practices.
• Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier