Technical Support Specialist

Job Title: Application Technical Specialist I - CVSJP00104378

Job Location: 935 Douglas Pike, Smithfield, RI, USA, 02917 (4-5 days per week onsite)

Client Name: CVS Health

Duration: 6 Months

Pay Rate: $17.50/hr. on W2

Shift: Mon-Fri 8-hour shift that could change to accommodate day/night projects and different time zones.

Number of Openings: 10

Position Description:

• *Manager will review resumes and make offers based off resume review.*
• This job is a temporary job as a contractor.

Duties :

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
• We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made.
• When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones.
• Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office.
• Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window

Additional information:

• They are willing to consider candidates with diverse IT hardware and technology implementation assisting experiences, but the ideal candidate has some education or work experience with IT hardware installations.
• Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Experience :

• A minimum of 1-year relevant work experience needed.
• A Minimum of a High School Diploma or GED required
• Must possess clear, accurately and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person

Salary : $17 - $18