What are the responsibilities and job description for the Salesforce Administrator position at Indotronix?
ROLE SUMMARY
The Salesforce Administrator will join the Salesforce development team to maintain and support the existing Force.com application. The role needs strong technical knowledge of the Salesforce platform plus excellent communication and analytical skills.
DAY-TO-DAY RESPONSIBILITIES
- Answer and resolve helpdesk tickets in Jira (NYSERDA's ticketing system)
- Provision users and grant access to Salesforce
- Monitor incoming issues, triage them and drive them to resolution
- Attend daily stand-ups to review the ticket queue and incoming tickets
- Work with the Business Analyst to make small changes when needed
TOP 3 MUST-HAVE SKILLS
1. Salesforce Administration
2. Salesforce Security Model (profiles, permission sets, roles, sharing rules)
3. Strong Communication Skills
NICE TO HAVE
- Salesforce certification
- Bachelor's degree
- Jira experience
- Salesforce Marketing Cloud
About Indotronix
Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: iic.com.
Salary : $30 - $45