What are the responsibilities and job description for the Customer Service Representative position at Indotronix?
Title: Customer Service Representative
Location: Waltham, MA 02453 | On-site
Shift: M-F, 8 AM to 4:30 PM
Pay Rate: $33.50/hr on W2
Type & Duration: Contract | 2 months
(Hybrid -- Tues-Thur in office, Mon& Fri are optional Work from home)
Full Job Description:
• Meet the challenges of a fast-paced environment, while maintaining a customer focus and strong level of professionalism.
• Ensure each transaction is processed within company guidelines, customer specifications and established Service Level Agreement.
• Use our ERP System, Salesforce and other applications to register and maintain customer account information, process orders and research inquiries.
• Provide communication to customers and Business Development Manager to confirm order, delivery, and invoicing.
• Proactively research delays, collaborate with supporting teams for resolution. Communicate all changes to customer and Business Development Manager.
• Investigate customer complaints and inquiries by collaborating with all supporting teams such as Sales, Support, Distribution and Finance for quick resolution.
• Monitor customer feedback from Satisfaction Survey, contact any unfavorable responses for resolution and report details.
• Answer inbound customer phone calls and inquiries, check voicemails and triage to correct team.
• Ability to identify opportunities for process improvement, collaborate with team and leader to build efficiencies.
Qualifications & Competencies:
• Bachelor’s degree or equivalent experience.
• Proven success in a Customer Service role for 2 years with a passion for building customer loyalty. If you have experience in a similar role within Life Sciences, it ́s an advantage.
• Documented experience in Microsoft Office and SalesForce programs and an ability to learn other software and ERP systems.
• Excellent language skills, both verbally and written, in English is mandatory.
About Indotronix
Indotronix has been providing staffing services to Fortune 500 companies and federal, state, and local government agencies for more than 38 years. We have recently been recognized as one of the largest staffing companies in the US by Staffing Industry Analysts. To learn more about us or to view additional job opportunities, please visit our website at: iic.com.
Salary : $34