What are the responsibilities and job description for the Help Desk Manager position at Inceed?
Position: Help Desk Manager
Compensation: $60,000 - $80,000 annually, depending on experience
Location: Denver, Colorado
Inceed has partnered with a great company to help find a skilled Help Desk Manager to join their team!
Join a leading company known for its innovation and excellence. As a Help Desk Manager, you will oversee the IT support team, ensuring seamless operations and exceptional service delivery. This is a unique opportunity to contribute to a dynamic environment and drive positive change.
Key Responsibilities & Duties:
- Lead and manage the IT support team effectively
- Develop and implement help desk policies and procedures
- Monitor team performance and provide feedback
- Ensure timely resolution of technical issues
- Collaborate with other departments for IT solutions
- Maintain high customer service standards
- Train and mentor help desk staff
- Analyze help desk data for improvement
Required Qualifications & Experience:
- Proven experience in IT support management
- Experience in a Windows/O365 environment
- Skills in Okta, Zoom and ITSM platforms
- Strong leadership and communication skills
- Excellent problem-solving skills
Nice to Have Skills & Experience:
- AI experience
- Knowledge of ITIL practices
- Familiarity with network and server management
- Advanced certification in IT support
Perks & Benefits:
- This opportunity includes a comprehensive and competitive benefits package—details will be shared during later stages of the hiring process.
If you are interested in learning more about the Help Desk Manager opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $60,000 - $80,000