What are the responsibilities and job description for the Desktop Support position at Inceed?
Position: Desktop Support
Compensation: $39 - $43 /hour, depending on experience
Location: Atlanta, Georgia
Inceed has partnered with a top law firm to help find a skilled Desktop Support Technician to join their team!
Step into a dynamic environment where creativity meets professionalism. Our client seeks a proactive Desktop Support Technician for their Atlanta office. This on-site role is perfect for someone who excels in customer service and technical support. Join a team that values innovation and teamwork in a fast-paced setting. This short-term contract offers the chance to extend longer, but will start as a 6 week engagement.
Key Responsibilities & Duties:
- Provide excellent IT support via calls, emails, and walk-ups
- Track support activities through IT systems
- Maintain communication with end-users on ticket status
- Escalate issues needing additional support
- Manage inventory of IT equipment
- Reimage computers and perform repairs
- Coordinate new hire setups and equipment orders
- Act as contact for external IT vendors
- Participate in testing and training of new technology
- Occasionally visit remote offices for onsite assistance
Required Qualifications & Experience:
- Advanced knowledge of Windows 10, Windows 11, and Microsoft Office Suite
- Service-oriented with effective communication skills
- Ability to lift and move computer equipment
- Experience in IT support roles
Nice to Have Skills & Experience:
- Knowledge of iManage Work 10
- Experience with video conference solutions
- A certification or Bachelor's in Computer-related field preferred
- Law firm industry experience preferred
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance
- Voluntary and Long-term disability insurance
- Paid time off, 401k, and holiday pay
- Weekly direct deposit or pay card deposit
Other Information:
- Participate in rotating on-call schedule for after-hours and weekend support
- Occasional travel to other offices may be required
- Opportunity to improve, automate, or simplify processes
If you are interested in learning more about the Desktop Support opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Salary : $39 - $43