IT Specialist / Tier II Technician

IT Specialist (TS/SCI)

📍 Location: Washington, DC (Onsite – 5 days/week)

🔒 Clearance: Active TS/SCI Required

💼 Type: Full-Time

About The Role

Improvix Technologies is seeking a dedicated and highly skilled IT Specialist to provide hands-on technical support within a classified environment for our federal customer in Washington, DC. As the primary point of contact for all IT-related needs in the secure space, you’ll ensure that classified meetings, systems, and operations run seamlessly and securely.

This role is ideal for a customer-focused IT professional who thrives in a fast-paced, mission-critical environment and is passionate about maintaining operational excellence and security.

What You’ll Do

• Serve as the first-line IT support technician in a classified environment, delivering timely and professional technical assistance.
• Support classified VTCs (Video Teleconferences) and in-person meetings, ensuring full system functionality before, during, and after sessions.
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, printers, and AV equipment.
• Manage and track IT assets within the classified area, maintaining accurate inventories and lifecycle documentation.
• Perform user account management (creation, resets, permissions) in alignment with strict security protocols.
• Collaborate with network, systems, and cybersecurity teams to escalate and resolve complex technical issues.
• Ensure full compliance with all security procedures for handling classified systems, media, and information.
• Maintain documentation for system configurations, procedures, and support activities.
• Support onboarding and offboarding processes, including IT setup, orientation, and equipment provisioning.
• Monitor system health, perform patching, and coordinate with enterprise IT teams for maintenance and updates.
• Provide after-hours or on-call support for high-priority meetings or incidents as required.
  
  

What You Bring

• Active TS/SCI clearance (required).
• 3 years of IT support experience, ideally within a classified federal environment or SCIF.
• Strong technical skills in desktop support, troubleshooting, and hardware/software configuration.
• Excellent customer service and communication skills — you’re known for solving problems calmly and effectively.
• Ability to work independently and prioritize time-sensitive issues with professionalism and discretion.
  
  

Preferred Qualifications

• CompTIA certifications (A , Security , Network ) highly desirable.
• Additional certifications such as ITIL, Microsoft, or Cisco are a plus.
• Experience supporting VTC systems such as Cisco, Polycom, or ZoomGov.
• Familiarity with ServiceNow or other IT Service Management platforms.
• Associate’s or Bachelor’s degree in a related field preferred.
  
  

Why Join Improvix

At Improvix Technologies, we deliver secure, mission-driven IT solutions that empower federal agencies to achieve success with confidence. You’ll be part of a tight-knit, professional team that values initiative, integrity, and technical excellence — all while supporting work that truly matters.

If you’re ready to bring your technical expertise, reliability, and commitment to national security to a team that values your impact — we’d love to have you on board.