Manager Customer Relations (Manufacturing)

Manager Customer Relations

Location: La Vista, NE (On-Site)

Salary: $62,000 – $95,000 (Based on Experience)

Job Type: Direct Hire | Industry: Manufacturing

Must-Have Qualifications

• Bachelor’s degree in Business or related field
• Proven experience leading and managing customer service teams
• Advanced proficiency in Microsoft Excel (VLOOKUP, COUNTIFS), Outlook, and Teams
• Hands-on experience with CRM systems
• Strong data analysis and data-driven decision-making skills
• Excellent communication, leadership, and problem-solving abilities
• Ability to thrive in a fast-paced, dynamic environment
  
  

Position Overview

The Manager of Customer Relations leads a high-performing customer service team, ensuring exceptional support across order processing, quoting, contract management, and issue resolution. This role focuses on driving operational excellence through team leadership, process improvements, and cross-functional collaboration.

Key Responsibilities

• Lead, coach, and develop a team of 10–20 customer service professionals to achieve high service standards
• Manage staffing and workflow to support call volume, order processing, and quoting demands
• Serve as the primary escalation point for complex customer issues
• Utilize data analytics and reporting to identify trends and improve performance
• Partner with sales, operations, and other departments to enhance processes and systems
• Oversee full-cycle talent management, including hiring, training, and performance evaluations
• Ensure adherence to quality standards, safety policies, and company values
• Participate in occasional travel for customer visits or industry events (less than 5%)
  
  

What You Bring

• Strong leadership presence with the ability to motivate and develop teams
• Analytical mindset with a focus on continuous improvement
• Ability to communicate complex information clearly across teams
• Strong organizational skills and attention to detail
  
  

This is a great opportunity to lead a customer-focused team within a growing manufacturing organization, with the potential for hybrid flexibility based on performance.