What are the responsibilities and job description for the Room Attendant - Charleston Marriott position at IH Charleston MGMT LLC?
About This Job
As a Room Attendant, you are a vital part of our team, ensuring our guests enjoy a clean, comfortable, and welcoming experience. Your work directly impacts guest satisfaction and contributes to a positive reputation for our hotel. You'll take pride in maintaining high standards of cleanliness and providing exceptional service.
Job Duties and Responsibilities
- You will clean and sanitize guest rooms, including making beds, vacuuming, dusting, and cleaning bathrooms.
- You will replenish amenities such as towels, toiletries, and coffee.
- You will handle and clean laundry according to established procedures.
- You will report any maintenance issues or damages in guest rooms.
- You will maintain a high level of cleanliness in all public areas as assigned.
- You will provide excellent customer service, responding to guest requests and concerns promptly and professionally.
- You will follow all safety and security procedures.
- You will adhere to all hotel policies and procedures.
Required Qualifications
Education
- High school diploma or equivalent preferred, but not required.
Experience
- Prior housekeeping or cleaning experience is a plus but not mandatory; we provide comprehensive training.
Knowledge/Skills
- Ability to follow instructions and work independently.
- Strong attention to detail and commitment to cleanliness.
- Ability to work effectively as part of a team.
- Basic understanding of cleaning supplies and sanitation techniques.
- Excellent customer service skills and a positive attitude.
- Ability to lift and carry up to 25 pounds.
Preferred Qualifications
- Experience in a hotel or hospitality setting.
- Knowledge of various cleaning equipment and techniques.
Physical Requirements/Work Conditions
- Requires standing, walking, bending, and lifting for extended periods.
- Exposure to cleaning chemicals.
- May require working weekends and holidays.
Previous housekeeping experience is a plus.
You must be able to bend, lift, push, and pull consistently.
This position is for a Room Attendant responsible for maintaining the cleanliness and comfort of guest rooms and public areas within a hotel. Duties include cleaning and sanitizing rooms, replenishing amenities, handling laundry, reporting maintenance issues, and providing excellent customer service.
Prior housekeeping experience is beneficial but not required; comprehensive training is provided. The ideal candidate possesses strong attention to detail, teamwork skills, and a positive attitude, and is physically capable of lifting up to 25 pounds and working extended periods on their feet. Weekend and holiday work may be required.
