What are the responsibilities and job description for the Concierge Lounge Attendant - Charleston Marriott Town Center position at IH Charleston MGMT LLC?
About This Job
As a Concierge at the Charleston Marriott Town Center, you are the first point of contact for many of our guests, creating their first and lasting impressions of our hotel. You'll play a vital role in ensuring a memorable and positive stay for everyone. This involves anticipating guest needs, providing exceptional service, and showcasing the best of Charleston.
Job Duties and Responsibilities
- You greet and assist guests promptly and courteously, addressing their inquiries and requests efficiently.
- You provide information about local attractions, restaurants, transportation, and activities, leveraging your strong knowledge of Charleston, WV.
- You handle guest requests and complaints with professionalism and effective problem-solving skills, finding solutions to ensure guest satisfaction.
- You make recommendations for dining, entertainment, and sightseeing based on guest preferences and your expert knowledge of the area.
- You utilize the Point of Sale (POS) system to process transactions accurately and efficiently.
- You maintain a clean and organized concierge desk.
- You collaborate with other hotel departments to ensure seamless guest service.
Required Qualifications
Education
- High school diploma or equivalent required.
Experience
- Prior experience in a customer service or guest relations role is preferred.
Knowledge/Skills
- Exceptional customer service and guest relations skills are essential.
- Strong communication skills, both written and verbal, are required.
- Proven ability to solve problems effectively and handle guest complaints professionally.
- Excellent recommendation skills are needed to provide relevant and helpful advice to guests.
- Proficiency in using Point of Sale (POS) systems is necessary.
- In-depth knowledge of Charleston, SC, including local attractions, restaurants, and transportation options, is crucial.
Preferred Qualifications
- Experience working in a hotel or hospitality environment.
- Bilingual skills (English/Spanish or other languages) are a plus.
Physical Requirements/Work Conditions
- Ability to stand for extended periods.
- Ability to lift and carry light items.
- Ability to work a flexible schedule, including weekends and holidays.
You will be required to bring the food, refresh the food, talk to the guests, and keep the concierge area clean.
This Concierge position at the Charleston Marriott Town Center requires exceptional customer service skills and in-depth knowledge of Charleston, WV. You will be the first point of contact for guests, assisting them with inquiries, providing recommendations for local attractions and activities, and resolving any issues to ensure a positive experience. Strong communication and problem-solving skills are essential, along with proficiency in using Point of Sale (POS) systems.
Prior customer service experience is preferred, but a high school diploma is required. Bilingual skills and hotel experience are a plus. The role demands excellent communication, recommendation, and problem-solving skills, along with the ability to stand for extended periods and work flexible hours, including weekends and holidays.
