What are the responsibilities and job description for the Technical Support Engineer - Integrations position at IDR, Inc.?
IDR is seeking a Technical Support Engineer - Integrations to join one of our top clients for an opportunity in Orlando, FL. This role involves providing advanced technical support for complex systems, software, and integrations within a dynamic IT environment. The company specializes in cutting-edge technology solutions and is dedicated to delivering exceptional customer service.
Position Overview for the Technical Support Engineer - Integrations:
- Provide technical support to administrators, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex computer systems, software, and networked environments.
- Respond to escalated situations where first-line support has failed to resolve issues, offering in-depth troubleshooting and resolution.
- Analyze data to identify potential causes of technical problems and collaborate with engineering teams for solutions.
- Understand and support the ServiceNow platform, cloud technologies, and troubleshooting practices to resolve complex technical cases.
- Act as a customer advocate, ensuring successful resolution of technical queries and unexpected behaviors within the platform.
Requirements for the Technical Support Engineer - Integrations:
- Troubleshooting or configuration knowledge on LDAP/Active Directory, SSO, or other authentication/user management systems (e.g., Azure AD, Okta, SAML, SiteMinder).
- Understanding of email troubleshooting (e.g., Office 365, Exchange).
- Knowledge of web services (SOAP, REST).
- Experience in data extraction technologies (e.g., JDBC, ODBC) and exporting/importing data between systems.
- Working knowledge of network troubleshooting tools and techniques (e.g., Ping, Telnet).
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.