What are the responsibilities and job description for the Technical Support Engineer - Integrations position at NLB Services?
Title: Technical Support Engineer-Integrations
Location-Orlando, FL-hybrid
Duration: 12 Months
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
Required Skills-
Hands on experience in any bi-directional, integration between two systems.
Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder).
Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
Knowledge on Web Services (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Email Configuration and Maintenance (Not just Outlook App)
SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions).
