Club Operations Coordinator

Club Operations Coordinator

Idle Hour Country Club – Lexington, Kentucky

Reports To: General Manager / COO

Position Type: Full-Time | Hourly

About Idle Hour Country Club

Idle Hour Country Club is one of Kentucky's premier private clubs, offering exceptional golf, dining, wellness, racquet sports, and family experiences in a welcoming, member-focused environment.

As we continue investing in our facilities, people, and operational systems, we are seeking a highly organized, detail-oriented Club Operations Coordinator to join our leadership team.

This is an outstanding opportunity for someone who enjoys organization, hospitality, problem-solving, and supporting a high-performing team while gaining exposure to every aspect of private club operations.

Position Summary

The Club Operations Coordinator provides administrative and operational support to the General Manager/COO while assisting the leadership team with the daily execution of club operations.

This position serves as the administrative backbone of the Club by maintaining operational systems, coordinating projects, supporting club events, preparing reports, and ensuring important details don't fall through the cracks.

The successful candidate will work alongside the General Manager and every department, learning all aspects of private club management while helping deliver exceptional experiences for our members and guests.

Strategic Responsibilities

• Support the General Manager with strategic initiatives and special projects.
• Assist with annual business planning and departmental goal tracking.
• Maintain operational KPI reports and dashboards.
• Track project timelines and leadership action items.
• Assist with continuous improvement initiatives.
• Research and recommend operational best practices.
• Support long-range planning initiatives.

Operational ResponsibilitiesOperational Systems

Maintain and monitor:

• Splash Bar Expo Log
• Clubhouse Bar Expo Log
• Daily Sales Log
• Server Member Experience Survey (MES) Log
• Member Experience Survey entries into Jonas
• Card Guest Fee Tracking
• Pool Guest Fee Tracking
• Beverage Order Requisition files
• Operational KPI reports
• Leadership accountability reports
• Standard Operating Procedure (SOP) manuals
• Department forms and operational documentation

Club Operations

• Assist with monthly operational audits.
• Assist with quarterly asset and equipment inventories.
• Support clubhouse readiness inspections.
• Coordinate follow-up items from leadership meetings.
• Support department managers with administrative projects.
• Assist with special club events.
• Maintain the Club Birthday Card program.

Front Desk

• Provide additional Front Desk coverage as needed.
• Welcome members and guests in a warm, professional manner.
• Answer incoming telephone calls.
• Assist members with reservations and club information.
• Coordinate member requests with appropriate departments.

Administrative Responsibilities

• Provide administrative support to the General Manager/COO.
• Prepare correspondence, reports, presentations, and meeting materials.
• Coordinate calendars, meetings, and schedules.
• Maintain confidential files and records.
• Record meeting minutes and distribute action items.
• Maintain organized digital and physical filing systems.
• Assist with Board and committee meeting preparation.
• Track deadlines and project completion.
• Support annual budgeting and planning processes.
• Assist with member communications and announcements.

Qualifications Required

• Minimum three (3) years of administrative, hospitality, operations, or project coordination experience.
• Exceptional organizational and time management skills.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities simultaneously.
• Professional appearance and demeanor.
• High level of discretion and confidentiality.
• Positive attitude and strong work ethic.

Preferred

• Experience in private clubs, hospitality, hotels, resorts, restaurants, or customer service environments.
• Bachelor's Degree or equivalent professional experience.
• Project management experience.
• Experience supporting executive leadership.

Software & Technology

Candidates should possess working knowledge of, or the ability to quickly learn:

Microsoft Office

• Outlook
• Word
• Excel (Intermediate to Advanced)
• PowerPoint
• Teams
• OneDrive
• SharePoint

Club & Hospitality Software

• Jonas Actvity Management System
• Jonas Point of Sale (POS)
• JotForm
• Vivid-Club

General Software

• Adobe Acrobat
• Canva (preferred)
• MailChimp or Constant Contact (preferred)
• Cloud-based document management systems
• Calendar management software
• Digital filing systems
• Spreadsheet reporting

The Ideal Candidate

The successful candidate will be:

• Highly organized.
• Detail-oriented.
• Self-motivated.
• Professional.
• Dependable.
• A strong communicator.
• A proactive problem solver.
• Comfortable working in a fast-paced hospitality environment.
• Passionate about providing exceptional service.
• Interested in building a long-term career in private club management.

Why Join Idle Hour Country Club?

This is more than an administrative position—it's an opportunity to become part of a leadership team committed to operational excellence, continuous improvement, and exceptional member experiences.

You'll work directly with the General Manager/COO and gain hands-on exposure to every aspect of club operations while helping one of Kentucky's premier private clubs continue to grow and evolve.

If you're someone who enjoys organization, thrives on creating efficient systems, and is looking for a long-term opportunity to grow professionally, we'd love to hear from you.

Compensation & Benefits

Idle Hour Country Club offers a competitive hourly wage based on qualifications and experience, along with a comprehensive benefits package and opportunities for professional growth and development.

To Apply

Interested candidates should submit the following:

• Cover Letter
• Resume
• Three Professional References

Please email your application materials to:

Chris Kennedy, CCM

General Manager / COO

ckennedy@idlehour.cc

Applications will be reviewed as they are received. Position will remain open until filled.

Idle Hour Country Club is an Equal Opportunity Employer.