Benefits Administrator

Description

The Benefits Administrator is responsible for the day-to-day administration and coordination of employee benefit programs, including health, dental, vision, life, disability, retirement, and wellness plans. This role assists employees in understanding benefit options, supports the annual enrollment process, manages benefit data accuracy, and serves as a liaison between employees, HR leadership, and external benefits providers.

Working under general supervision, the Benefits Administrator handles moderately complex issues, ensures compliance with applicable laws and plan requirements, and contributes to process improvements that enhance employee experience and operational efficiency.

Benefits Administration

• Administer employee benefit programs, including group health, dental, vision, life, disability, 401(k), and wellness plans
• Process benefit enrollments, changes, and terminations accurately and timely within HRIS systems
• Audit benefit deductions and enrollment data for accuracy and resolve discrepancies with payroll and vendors
• Respond to employee inquiries regarding plan coverage, eligibility, and costs, ensuring high-quality service delivery
• Manage benefits documentation and maintain confidential employee records in compliance with privacy standards
  
  

Employee Support & Communication

• Serve as a primary point of contact for employee benefit questions and concerns
• Conduct benefits orientations and assist with open enrollment meetings
• Prepare and distribute benefits communication materials, summaries, and reminders
• Provide individual guidance on qualifying life events, claims processes, and benefits utilization
• Collaborate with HR, Payroll, and external vendors to ensure consistent communication and service
  
  

Compliance & Reporting

• Ensure compliance with federal and provincial/state regulations (e.g., ACA, ERISA, COBRA, HIPAA, FMLA, or local equivalents)
• Maintain required reporting and documentation for audits, renewals, and regulatory filings
• Assist with data collection for plan renewals, benchmarking, and annual filings
• Support plan testing, discrimination reviews, and other compliance-related projects
  
  

Vendor & Process Management

• Act as a liaison between employees and benefits vendors or brokers to resolve service or claims issues (e.g. LOA, UI, FMLA, WCB, AON, Principal, Paylocity, etc.)
• Support the evaluation of vendor performance and participate in benefits renewals or system upgrades
• Identify opportunities to streamline processes and improve the employee benefits experience
• Perform other duties as assigned
  
  

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.

Requirements

Qualifications & Skill Requirements

• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field
• 4 years experience in benefit administration
• Experience with HRIS systems (e.g., Paylocity, Workday, UKG, ADP, Dayforce) preferred
• Knowledge of benefits laws, regulations, and compliance requirements
• Experience in a multi-site or multi-state organization a plus
• Ability to manage complex employee benefit plans utilizing third party providers (e.g. Employee Navigator, HRIS, FMLA, UI, etc.)
• Strong understanding of employee benefits and related regulations
• Interface with payroll and benefit providers to resolve concerns
• Experience optimizing workflows and benefit processes
• Proficiency in Microsoft Office Suite and HRIS/benefits platforms
  
  

Key Competencies

• Ability to handle confidential information with discretion
• Exceptional attention to detail and accuracy
• Service Orientation: Provides responsive, accurate, and empathetic support to employees
• Strong organizational and time management skills to meet strict deadlines
• Excellent communication and interpersonal skills, with the ability to interact with employees at all levels
• High level of integrity and discretion in handling confidential payroll information
• Strong work ethic with a persistence in pursuit of objectives
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values
  
  

Salary: $70,000 - $80,000

Supervisory Responsibilities: No

Travel Requirement: Some travel required (by air and car) to support multi-site national operations.