ServiceNow Technology Lead

Looking for locals and US Citizens

Job Description Summary – ServiceNow Technology Lead

Position

• Role: ServiceNow Technology Lead
• Location: Phoenix, Arizona (100% remote, but candidate must currently live in Phoenix area)
• Duration: 12 months
• Employment Type: Staff Augmentation / Contract
• Visa Sponsorship: Not available
• Conversion: Must be eligible to convert to full-time employee

Project

The role supports the AtoZ Arizona Portal, a statewide citizen services platform that uses ServiceNow as the core platform for workflows, case management, and citizen engagement.

Core Responsibilities

• Lead and own the ServiceNow technical implementation
• Manage technical backlog in Jira
• Review vendor architecture, workflows, and development work
• Act as technical SME between vendors and state teams
• Support integrations, authentication, workflows, notifications, and catalog setup
• Participate in agile ceremonies and release planning
• Handle platform upgrades, modernization, and maintenance
• Create technical documentation, workflow diagrams, and architecture visuals
• Ensure security, accessibility, and compliance standards

Required Skills

• 5 years of ServiceNow experience as:
• Developer
• Technical Lead
• Architect
• Analyst with Business Analyst background
• Strong experience translating business requirements into technical solutions
• ServiceNow architecture, workflows, scripting, and configuration expertise
• Experience managing or reviewing vendor technical teams
• Strong communication with technical and non-technical stakeholders

Preferred Skills

• ServiceNow Public Sector Digital Services (PSDS)
• Notifications, Flow Designer, Catalog Items, Integration Hub
• SSO, OIDC, SAML
• REST APIs and JSON integrations
• Agile/Scrum experience
• Government or regulated environment experience
• Release management and platform upgrade planning