What are the responsibilities and job description for the ServiceNow Technical Lead position at System Soft Technologies?
Hiring: ServiceNow Technical Lead (Only W2, No C2C)
📍 Location: Phoenix, AZ 85007
💻 100% Remote (LOCAL Phoenix, AZ candidates only)
📅 Duration: 1 Year
🤝 Interview: In-Person Only
The State is looking for an experienced ServiceNow Technical Lead with strong platform expertise, integrations, workflows, and technical leadership experience.
Required Qualifications
- 5 or more years of ServiceNow experience in a technical role such as developer, architect, or technical lead.
- Experience with ServiceNow Public Sector Digital Services (PSDS), including case management, constituent engagement, public sector workflows, or related modules.
- Strong understanding of ServiceNow architecture, configuration, workflows, scripting, and platform best practices.
- Experience overseeing vendor development teams or external technical partners.
- Ability to translate business requirements into technical stories, tasks, and execution plans.
- Strong communication skills and ability to explain complex technical topics to non-technical stakeholders.
Preferred Qualifications
- Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, and Integration Hub.
- Experience working in agile or iterative development environments.
- Solid understanding of integrations, identity concepts including SSO, OIDC and SAML, and API fundamentals including JSON and REST.
- Familiarity with government, public sector, or highly regulated environments.
- Experience participating in technical evaluation during procurement processes.
- Knowledge of platform upgrade planning, release management, and long-term maintenance strategies.
- Experience supporting cross-system integrations or coordinating between multiple technical teams.
- Ability to build technical diagrams, architecture visuals, and integration flow documentation.
Salary : $45