Event Concierge

Organization- Hyatt Regency Dallas

Summary

The Event Concierge serves as a critical liaison between meeting planners, clients, and hotel operations, ensuring seamless event execution and exceptional guest satisfaction. This role is responsible for coordinating all on-site event details, directing internal teams, and maintaining the highest levels of service delivery. The Event Concierge supports the hotel’s financial performance by maximizing event success, fostering client loyalty, and driving rebooking opportunities.

Key Responsibilities

Client Interaction & Relationship Management

• Serve as the primary on-site contact for group and catering clients, providing timely, professional support throughout the event.
• Communicate effectively with clients regarding event details, agenda updates, attendance changes, and food and beverage adjustments.
• Conduct pre- and post-event walkthroughs—including exhibit hall load-ins and strikes—to ensure hotel standards, safety requirements, and client expectations are consistently met.
• Address guest inquiries and special requests with urgency, professionalism, and a solutions-oriented approach.
  
  

Event Coordination & Operational Oversight

• Collaborate with the Event Management team to identify and address any current or potential issues affecting the group experience.
• Direct and communicate with Banquets, Culinary, A/V, Housekeeping, Engineering, and other hotel departments to ensure flawless event execution.
• Oversee event setups and tear-downs, ensuring accuracy in room layouts, furnishings, equipment, and service delivery.
• Update digital reader boards and signage per client specifications.
• Maintain a visible on-site presence throughout the event to ensure adherence to schedules, service standards, and operational excellence.
  
  

Service Quality & Continuous Improvement

• Monitor service trends and guest satisfaction, taking proactive steps to address concerns and implement improvements as needed.
• Prepare and distribute event-related reports, correspondence, and post-event analyses.
• Lead and participate in internal meetings to align operational teams and ensure clear communication of event needs.
• Support sales and catering efforts through participation in site tours and client presentations as required.
  
  

Financial Responsibilities

• Identify opportunities to enhance revenue through effective communication and service alignment.
• Support rebooking efforts through exceptional service quality and relationship-building.
  
  

CULTURE AND FUN!

• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes
  
  

WELLBEING AND BENEFITS!

• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Tuition reimbursement
• Free access to Headspace – meditation, recuperation, and rejuvenation
  
  

Qualifications

Core Competencies

• Guest Service Excellence: Commitment to delivering superior service and creating memorable client experiences.
• Communication Skills: Strong verbal and written communication with the ability to articulate information clearly and professionally.
• Problem-Solving: Ability to assess situations quickly, make informed decisions, and implement effective solutions.
• Attention to Detail: Highly organized with the ability to manage multiple components of event execution simultaneously.
• Leadership & Collaboration: Capable of guiding cross-functional teams and fostering a positive working environment.
• Adaptability: Comfortable navigating dynamic environments and responding to changing event needs.
  
  

Additional Requirements

• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business demands.
• Consistent, reliable attendance.
• Previous hospitality, events, or guest service experience preferred.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.