What are the responsibilities and job description for the Event Concierge position at Omni Hotels & Resorts?
Omni PGA Frisco Resort & Spa
Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.
Our Event Concierge serves as the liaison with Catering/Convention Service Managers and all operational departments with the onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.
Responsibilities
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.
Our Event Concierge serves as the liaison with Catering/Convention Service Managers and all operational departments with the onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.
Responsibilities
- Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
- Communication with other Event Concierge team and Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
- Manage and assist all aspects of hotel events to include day to day coordination
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
- Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
- Multi-task and prioritize multiple requests and information; time management skills are necessary
- Utilize Delphi software for generation of necessary documents and changes as needed
- Detailed knowledge of the hotel meeting space, resort, group dynamics and event details
- Special projects as assigned by Department Manager
- Attends daily Banquet Event Order meetings and weekly resume meetings as needed
- Recommends special outside services when required
- Coordinates and attends pre-convention meetings prior to conference when scheduled
- Applicant must be able to withstand Texas summer heat (golf tournament season) as well as walk an average of 20K- 30K steps a day when programs are in house due to the large size of the resort.
- Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge.
- One plus years’ experience in face-to-face customer service role required.
- College degree preferred.
- Ability to clearly, pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately, efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work well under pressure, dealing with many guest requests/questions within a short period.
- Developed computer proficiencies, Delphi experience a plus.
- Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
- Ability to prioritize and organize workload to ensure deadlines are met
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Customer service oriented with a desire to create memorable guest experiences.
- Must possess excellent telephone etiquette skills.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
- Stand, walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
- Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek.
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.