What are the responsibilities and job description for the FRONT OFFICE SUPERVISOR position at Hyatt Regency Chesapeake Bay Golf Resort, Spa and...?
Summary
Hyatt Regency Chesapeake Bay is seeking a highly motivated and experienced Front Desk Supervisor. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we would love to hear from you!
What You'll Do:
Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards
Support team members through coaching, mentoring, and hands-on training
Handle guest concerns with professionalism, empathy, and prompt resolution
Manage billing, accounts, and financial reporting accurately and efficiently
Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations
Serve as a point of escalation for complex operational issue and decision-making in the absence of management
Foster a positive, collaborative, and professional team environment
Identify opportunities for operational improvement and implement solutions independently
**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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Qualifications
Minimum 1 years of experience in front desk operations or guest service role
Strong billing and accounting skills; comfort with reporting and reconciliation
Professional demeanor and commitment to delivering exceptional guest experiences
Excellent leadership, communication, and coaching abilities
Ability to prioritize, make decisions independently, and problem-solve using available resources
Refined verbal and written communication skills.
A true desire to satisfy the needs of others in a fast-paced environment.
Must be available to work flexible shifts including nights, weekends, and holidays.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Hyatt Regency Chesapeake Bay is seeking a highly motivated and experienced Front Desk Supervisor. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we would love to hear from you!
What You'll Do:
Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards
Support team members through coaching, mentoring, and hands-on training
Handle guest concerns with professionalism, empathy, and prompt resolution
Manage billing, accounts, and financial reporting accurately and efficiently
Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations
Serve as a point of escalation for complex operational issue and decision-making in the absence of management
Foster a positive, collaborative, and professional team environment
Identify opportunities for operational improvement and implement solutions independently
**The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Play
Play
00:00
- 01:58
Settings
Enter fullscreen
Qualifications
Minimum 1 years of experience in front desk operations or guest service role
Strong billing and accounting skills; comfort with reporting and reconciliation
Professional demeanor and commitment to delivering exceptional guest experiences
Excellent leadership, communication, and coaching abilities
Ability to prioritize, make decisions independently, and problem-solve using available resources
Refined verbal and written communication skills.
A true desire to satisfy the needs of others in a fast-paced environment.
Must be available to work flexible shifts including nights, weekends, and holidays.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.