Front Office Supervisor

Organization- Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Summary

Hyatt Regency Chesapeake Bay is seeking a highly motivated and experienced Front Desk Supervisor. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we would love to hear from you!

What You'll Do:

• Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards
• Support team members through coaching, mentoring, and hands-on training
• Handle guest concerns with professionalism, empathy, and prompt resolution
• Manage billing, accounts, and financial reporting accurately and efficiently
• Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations
• Serve as a point of escalation for complex operational issue and decision-making in the absence of management
• Foster a positive, collaborative, and professional team environment
• Identify opportunities for operational improvement and implement solutions independently
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  
  

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Qualifications

• Minimum 1 years of experience in front desk operations or guest service role
• Strong billing and accounting skills; comfort with reporting and reconciliation
• Professional demeanor and commitment to delivering exceptional guest experiences
• Excellent leadership, communication, and coaching abilities
• Ability to prioritize, make decisions independently, and problem-solve using available resources
• Refined verbal and written communication skills.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Must be available to work flexible shifts including nights, weekends, and holidays.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.