PT Front Desk Host I

Job Summary

Join our dynamic team as a PT Front Desk Host I, where your energetic hospitality skills will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our property, ensuring smooth check-in and check-out processes, providing exceptional customer service, and managing guest inquiries with enthusiasm. Your proactive approach and attention to detail will help foster a positive environment that encourages guest satisfaction and loyalty. This position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused setting.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Handle multi-line phone systems efficiently, providing prompt and courteous responses to guest inquiries and reservation requests
• Manage guest services including room assignments, billing, and special requests to ensure a seamless experience
• Uphold hotel emergency procedures by responding swiftly and appropriately to incidents or safety concerns
• Maintain accurate records of guest interactions, reservations, and night audit activities to support operational excellence
• Communicate effectively with guests in multiple languages or bilingual capacity to enhance their stay experience
• Support front desk operations during peak hours, ensuring smooth flow of guest services and resolving customer service issues promptly

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience
• Familiarity with property management systems (PMS) such as OPERA or equivalent hotel management software
• Strong customer service skills with the ability to problem-solve quickly and professionally
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Knowledge of hotel emergency procedures and night audit processes is preferred
• Excellent phone etiquette and communication skills for handling client interactions via multi-line phone systems
• Ability to work flexible hours, including evenings, weekends, and holidays as needed in a fast-paced environment
• Previous experience in guest relations, resort settings, or hotel experience will be advantageous

Join us in delivering outstanding hospitality experiences! This role is paid and offers a vibrant work environment where your enthusiasm and dedication make a real difference in our guests’ stays. If you’re passionate about hospitality management and eager to grow your career in a lively setting, we want to hear from you!

Pay: $14.00 - $15.50 per hour

Work Location: In person

Benefits:

Salary : $14 - $16