Senior IT Project Manager

Job Description

Senior Project Manager – Medicaid Technology & Operations

Overview

We are seeking an experienced Senior Project Manager to lead complex technology and operational initiatives within a large-scale Medicaid / healthcare environment.

This role will oversee high-visibility projects involving enterprise systems, business operations, technology teams, executive stakeholders, and third-party partners. The Senior Project Manager will be responsible for driving projects from planning through implementation while ensuring scope, schedule, budget, risks, dependencies, and business requirements remain effectively managed.

The ideal candidate brings strong experience managing large, complex technology or healthcare projects, can operate effectively across both business and IT teams, and is comfortable working with senior leadership, vendors, and multiple stakeholder groups.

• Candidates based anywhere in Hawaiʻi are strongly preferred.
• Candidates located elsewhere in the Pacific Time Zone may also be considered.
• This role requires the ability to consistently work hours aligned with the Hawaiʻi Time Zone (HST) and support business, technology, and stakeholder teams operating in Hawaiʻi.
• Candidates should be comfortable adjusting their working schedule as needed to provide full coverage during Hawaiʻi business hours.
  
  

Key Responsibilities

Project Leadership & Delivery

• Lead planning and execution of complex, high-visibility technology and operational projects.
• Manage project scope, objectives, schedules, budgets, resources, dependencies, and deliverables.
• Translate business objectives into actionable project plans and delivery milestones.
• Drive projects from initiation through implementation and successful closure.
• Manage multiple concurrent priorities while maintaining visibility into overall project health.
  
  

Planning, Risk & Execution Management

• Develop and maintain detailed project plans, schedules, milestones, resource requirements, and financial tracking.
• Monitor project performance and proactively identify schedule, scope, resource, or delivery risks.
• Maintain risk, issue, action, and dependency tracking and drive items through resolution.
• Adjust project plans and priorities as business or technical requirements evolve.
• Ensure projects remain aligned with organizational goals and stakeholder expectations.
  
  

Business & Technology Coordination

• Serve as a central coordination point between business teams, technology teams, leadership, and external partners.
• Ensure business requirements are understood and appropriately reflected in delivered technology and operational solutions.
• Facilitate cross-functional meetings, decision-making, issue resolution, and project governance.
• Communicate project status, risks, dependencies, and required decisions clearly to both technical and non-technical stakeholders.
  
  

Stakeholder & Vendor Management

• Build effective working relationships with senior leaders, business stakeholders, technology teams, and third-party vendors.
• Coordinate internal resources and external partners to ensure successful project execution.
• Manage vendor deliverables, dependencies, timelines, and commitments as appropriate.
• Escalate risks and issues when necessary and drive stakeholders toward resolution.
  
  

Financial & Executive Reporting

• Develop and manage project budgets, forecasts, and financial reporting.
• Track budget performance and identify potential variances or financial risks.
• Prepare concise executive-level project status reporting.
• Provide leadership with clear visibility into project progress, risks, issues, dependencies, and decisions required.
  
  

Quality & Project Closure

• Ensure project deliverables meet established quality and business requirements.
• Support implementation readiness, transition, and operational handoff activities.
• Lead project closure activities, including documentation, lessons learned, and final project reporting.
  
  

Experience

Required Qualifications

• Significant experience managing large-scale, complex, or high-visibility projects.
• Demonstrated experience leading projects involving both business and technology stakeholders.
• Experience managing scope, schedule, budget, resources, risks, issues, dependencies, and executive communications.
• Experience coordinating multiple teams, vendors, and stakeholder groups within complex organizations.
• Experience managing multiple concurrent projects or a portfolio of initiatives.
  
  

Healthcare / Medicaid Experience

Candidates with experience in one or more of the following environments are strongly preferred:

• Medicaid or government-sponsored healthcare programs
• Healthcare technology or healthcare operations
• Medicaid Management Information Systems (MMIS) or related enterprise platforms
• Healthcare systems modernization or transformation
• Health plan, payer, eligibility, enrollment, claims, provider, or benefits administration environments
• Public-sector healthcare technology programs
  
  

Skills

• Strong project leadership, organization, communication, and problem-solving skills.
• Ability to lead complex initiatives across business, technical, executive, and vendor teams.
• Strong risk, issue, dependency, and change management capabilities.
• Ability to communicate complex project information clearly to executive leadership.
• Strong facilitation and stakeholder management skills.
• Ability to operate effectively in a fast-paced environment with competing priorities.
• Experience with Smartsheet or similar enterprise project management tools is preferred.
  
  

Education & Certifications

• Bachelor’s degree in Business, Management, Information Technology, Healthcare Administration, or a related field.
• PMP or comparable advanced project management certification preferred.
• Master’s degree is a plus.
  
  

Ideal Candidate

The strongest candidate will be a Senior Project Manager who has successfully led major healthcare, Medicaid, public-sector, or enterprise technology initiatives and can immediately take ownership of complex projects involving business operations, technology teams, leadership, and outside partners.

Experience within a Medicaid, payer, healthcare technology, MMIS, or government healthcare environment will be particularly valuable.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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