NIGHT-SHIFT I.T. OPERATOR (Part Time)

NIGHT-SHIFT I.T. OPERATOR POSITION OPENING (Part Time)

(Corporate Headquarter- Downtown Knoxville, TN)

Company Description:

The H.T. Hackney Co. is one of the largest wholesale grocery distribution companies in the country, with a distribution network of over 20,000 customers in 22 states. Our services include not only product distribution but also retail space management, food-service solutions and vendor partner programs. Our customer base is primarily convenience stores as well as independent grocery stores, restaurants and vending companies. If you are looking for a rewarding career, you have come to the right place. We have been serving customers with integrity and reliability for over 100 years and are looking for employees to join us in continuing our tradition of exceptional customer service.

Position Summary:

The Part-Time Night Shift IT Operator is responsible for ensuring the smooth operation of core systems during off-hours. This role involves performing essential tasks such as printing order books, managing incoming requests from customers and warehouse teams, monitoring system alerts, and overseeing the completion of key warehouse jobs. Additionally, the IT Operator will execute routine weekend system restarts, following detailed procedures to ensure systems are up and running for the next workday. This position requires attention to detail, excellent communication skills, and the ability to follow instructions independently.

Responsibilities:

· Answer incoming calls, assist customers with inquiries, route calls to the appropriate department, and provide basic tier 1 support or general information as needed.

· Monitor warehouse system jobs for completion, errors, or alerts; escalate issues to on-call I.T. personnel when necessary

· Print, assemble, and organize warehouse order books for upcoming shifts or deliveries

· Perform the routine weekend system restart by carefully reading and following detailed instructions

· Document phone interactions, system monitoring activities, and any issues for accountability and efficiency

Qualifications:

· Demonstrate reliability, dependability, and self-motivation, with a strong willingness to learn

· Ability to understand and follow detailed notes and instructions

· Strong interpersonal and customer service skills

· Verbal and written communication skills

· Ability to remain alert and focused during night shifts.

Experience and Education:

· Experience in phone operators, customer service, or general basic support roles is preferred

· High school diploma or equivalent preferred

Compensation and Benefits

· Paid parking at our downtown Knoxville location

· Supportive and positive work culture

· Flexibility to use free time for schoolwork, personal projects, or other tasks once primary responsibilities are completed

Job Types: Part-time, Permanent

Pay: From $15.50 per hour

Expected hours: 24 per week

Work Location: In person

Salary : $16